Do you work with small businesses or only enterprise organizations?
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We work with organizations across a wide range of sizes — from small professional practices of 5–10 people to multi-site enterprises with hundreds of employees. What matters to us is the fit: do you need what we deliver, and are you willing to hold your infrastructure to a high standard? Size is secondary to that.
How long does a typical onboarding take?
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It depends on the scope and complexity of your environment. A managed IT engagement for a 30-person firm might be fully onboarded in 3–4 weeks. A complex multi-site deployment with custom software and compliance requirements could take 3–6 months. We always provide a detailed timeline before any engagement begins — and we don't rush to meet an artificial deadline.
Do you offer month-to-month contracts or do you require long-term commitments?
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Our managed services agreements are typically structured as annual engagements — not because we want to lock you in, but because meaningful infrastructure management requires a relationship with continuity. That said, we're transparent about our terms and will never hide exit provisions in fine print. If we're not delivering, we want to know — and we want you to be free to make the right decision for your organization.
We already have an IT provider. Can we still work with Sentinel Group?
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Yes. We frequently work alongside existing IT staff or vendors on specific projects — a compliance assessment, a software development engagement, a VoIP deployment, or a disaster recovery design. We're also experienced in transitions, and can work with your current provider to ensure continuity if you decide to move your managed services to Sentinel Group.
What does a typical infrastructure assessment include?
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Our assessments cover network architecture and documentation, security posture and vulnerability review, compliance gap analysis (relative to applicable regulations), backup and DR readiness, endpoint management, identity and access management, and a strategic technology roadmap with prioritized recommendations. The output is a clear, honest picture of where you stand — and a practical path forward.
How is Sentinel Group different from other MSPs?
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Most MSPs are reactive by design — they respond to tickets, manage renewals, and wait for things to break. We're built around the opposite philosophy: proactive monitoring, deliberate architecture, and genuine ownership of the outcomes we deliver. We also don't grow by stacking clients beyond our capacity to serve them well. Our client-to-engineer ratios are intentionally lower than industry norms. That's not an accident — it's how we maintain the standard we've built our reputation on.